In this role, I am responsible for overseeing the general running operations of the company and contribution towards business growth in Eastern Uganda. • I ensure that daily business operations are running smoothly across all branches by coordinating with the different branch heads. • I manage relationships with current and potential clients through handling customer’s complaints. This enables company’s acceptability, retention and attraction of customers which sustains good customer base and decision making for the company. • Provide support to clients in decision making on choices of service packages that suit their finances and interact with them in the field to get feedback and hence resolving any complaints that could have come up during service delivery. • Asset management and maintenance is key in this role since these assets are primarily the base of service provision to our customers. In this way, we reduce on the costs of repair. • In this role, I ensure that the company policies and procedures are followed by staff and that discipline is maintained. This promotes team work, respect and easy running of business. • Organize meetings with staff to address any challenges arising in the flow of work and also plan adequately for better service provision. • I also ensure that overdue balances from clients are collected to zero since service has already been offered and completed. • I compile reports and give feedback on customer service through monthly meetings across branches. This leads to efficiency and quality in customer service.

In this role, I was responsible for providing excellent customer service, interacted with customers, pitched relevant banking products and services and identified new leads in order to build business success. • Proactively generated customer interest in products and services through positive engagement and via telephone which increased clientele base by 20%. • Spearheaded the marketing of products and services through interaction with clients with company profiles. This ensured customer satisfaction of company products. • Provided debt payment reminders to customers, best CSO (Customer Service Operations) team which provided exceptional customer services this improved revenues by 40%. • Maximized sales and delivered set targets for deposits, risk assets transactions and revenue through effective management of customers achieving 80% target against airtime Ugx 62m, smart plan 20, and broadband gadgets 60. • Compiled reports and provided on-going feedback on customer service at all levels through weekly meetings. This improved efficiency in performance which resulted into increased customer satisfaction since information regarding service provision was reaching on time. • Supported capacity building through training of staff on new strategies which helped enhance services hence resolving several inquiries and high-volume workload in any given time and consistently met performance benchmarks in all areas. • Built management relationships with previous and potential customers through daily interactions and constantly monitored credit portfolios of loyal customers. This enabled the business retain loyal customers and attracted potential customers which increased revenue hence customer base. • Ensured maximizing company targets through marketing and collection of daily sales, analysed data on past performance and projected future performance which led to improved sales leads by 30%. • Developed, implemented and oversaw annual enterprise risk assessment and organizational action plan which helped control errors through staff compliance with policies and procedures that required only 50% error control YTD. • Oversaw organizational operations to ensure KYC (Know your customer), prepared timely reports to access associated high-risk factors and ensured adequate mitigation of financial crimes thus, serving customers with due diligence in accordance with regulatory requirements.