JOB DESCRIPTION

SPA THERAPIST

Aquarius Kigo Resort Hotel

1. Position Details

2. Job Purpose

The Spa Therapist will be responsible for delivering high-quality spa, beauty and wellness treatments to hotel guests, ensuring a relaxing, rejuvenating and memorable experience. The successful candidate will demonstrate excellent technical skills, professionalism and a strong passion for customer service and guest satisfaction.

The role requires an individual who understands different spa therapies, maintains high standards of hygiene and personal presentation, and can create a calm and welcoming environment for guests.

3. Key Roles and Responsibilities

A. Spa Treatments and Wellness Services

• Perform professional massage treatments, including relaxation, therapeutic and other approved massage therapies.
• Deliver a range of spa treatments, including body scrubs, body wraps, facials and other wellness therapies.
• Provide manicure and pedicure services in line with established professional standards.
• Assess guests' needs and recommend suitable treatments based on their preferences and wellness requirements.
• Ensure all treatments are delivered safely, professionally and in accordance with established spa procedures.
• Maintain appropriate treatment records and guest preferences where required.

B. Guest Experience and Customer Service

• Welcome guests warmly and explain available spa treatments, packages and wellness services.
• Conduct guest consultations before treatments to understand expectations, preferences and any relevant contraindications.
• Provide personalised treatment recommendations and ensure guests feel comfortable throughout their experience.
• Handle guest enquiries professionally and address concerns promptly.
• Maintain a high level of discretion, confidentiality and professionalism when interacting with guests.
• Contribute to guest retention through excellent service delivery and positive guest relationships.

C. Spa Operations and Hygiene

• Maintain cleanliness, hygiene and sanitation across treatment rooms, equipment and spa facilities.
• Ensure all treatment beds, towels, linens, tools and equipment are properly prepared before and after each treatment.
• Monitor spa supplies, beauty products and treatment materials, reporting stock requirements to the supervisor.
• Ensure all equipment and products are used appropriately and safely.
• Adhere to hotel health, safety and hygiene policies, as well as professional spa and wellness standards.
• Maintain a neat, professional appearance and ensure treatment areas provide a calm and welcoming atmosphere.

D. Sales and Revenue Generation

• Promote spa treatments, packages, beauty services and wellness products to guests.
• Recommend additional treatments and services where appropriate to enhance the guest experience.
• Support the achievement of spa revenue and service delivery targets.
• Identify opportunities to improve spa service offerings and enhance the overall guest experience.

E. Teamwork and Professional Development

• Work collaboratively with other hotel departments to ensure seamless guest service.
• Participate in departmental meetings, training sessions and service improvement initiatives.
• Keep up to date with emerging spa treatments, beauty techniques and wellness industry trends.
• Perform other related duties as may reasonably be assigned by the supervisor.

4. Minimum Qualifications and Experience

• A Certificate or Diploma in Beauty Therapy, Cosmetology, Spa Therapy, Massage Therapy or a related field.
• At least two (2) years of relevant experience as a Spa Therapist in a hotel, resort, spa or wellness centre.
• Demonstrable knowledge of different massage techniques, spa treatments and wellness therapies.
• Practical experience in facials, manicure, pedicure and body treatments will be an added advantage.
• Knowledge of spa hygiene, sanitation, safety procedures and proper handling of beauty products and equipment.

5. Required Skills and Competencies

The ideal candidate should demonstrate the following:

• Excellent Customer Service: Ability to deliver personalised and memorable guest experiences.
• Technical Proficiency: Strong practical knowledge of massage techniques, beauty treatments and spa therapies.
• Communication Skills: Excellent interpersonal and communication skills.
• Professionalism: High standards of personal grooming, integrity, discretion and professional conduct.
• Attention to Detail: Ability to maintain high standards of treatment quality, hygiene and presentation.
• Interpersonal Skills: Ability to build rapport with guests from diverse backgrounds.
• Sales Orientation: Ability to recommend and promote relevant spa services and products.
• Time Management: Ability to manage appointments and deliver treatments efficiently.
• Teamwork: Ability to work effectively with colleagues in a hospitality environment.

6. Performance Indicators (KPIs)

Performance will be assessed against the following key indicators:

• Guest satisfaction ratings and feedback on spa services.
• Quality and consistency of treatments delivered.
• Number of repeat spa bookings and returning guests.
• Achievement of assigned spa sales and revenue targets.
• Compliance with hygiene, sanitation and safety standards.
• Effective management of treatment appointments and punctuality.
• Professional conduct and adherence to hotel service standards.

7. Application Procedure

Interested and qualified candidates should submit their updated CVs to:

vacancies@hrstudio.org

Female candidates are particularly encouraged to apply.

Only shortlisted candidates will be contacted.