JOB DESCRIPTION
Position: Field Technician
Reports To: Product Head
Location: Kampala, Uganda
Company: Zakom Tech (U) Limited
Industry Internet Service Provider (ISP)

JOB PURPOSE
The Field Technician will be responsible for the day-to-day operations, sales performance, customer engagement and safeguarding of Zakom Tech's assigned site, while also providing technical support for network and connectivity equipment.
The successful candidate will be the face of Zakom Tech at the assigned site, responsible for ensuring that the site operates effectively, sales targets are achieved, customers are properly served and company assets are safeguarded.
The role will be approximately 70% focused on sales, site operations and safeguarding company assets, and 30% on technical fixes and support.

KEY RESPONSIBILITIES
1. Sales & Revenue Generation
▸ Take responsibility for achieving agreed sales targets at the assigned site.
▸ Actively promote Zakom Tech products and services to existing and prospective customers.
▸ Identify and pursue opportunities to acquire new customers.
▸ Follow up on prospective customers and sales leads.
▸ Maintain accurate records of sales and customer enquiries.
▸ Support initiatives aimed at increasing sales and revenue at the assigned site.
▸ Provide regular updates on sales performance and challenges.

2. Site Operations
▸ Take responsibility for the day-to-day operation of the assigned site.
▸ Ensure the site is operational and functioning effectively during designated operating hours.
▸ Maintain the site in a clean, organised and professional condition.
▸ Ensure company procedures and operational standards are followed.
▸ Monitor activities at the site and promptly report operational challenges.
▸ Coordinate with the Chief Operations Officer and Business Manager on site requirements and operational issues.

3. Customer Service & Business Representation
▸ Serve as the face of Zakom Tech at the assigned site.
▸ Welcome and assist customers professionally.
▸ Respond to customer enquiries and provide information on company products and services.
▸ Address routine customer concerns and escalate issues requiring management intervention.
▸ Maintain a professional image and represent the company positively at all times.

4. Asset Safeguarding & Site Monitoring
▸ Safeguard company equipment, network devices, tools, stock and other assets assigned to the site.
▸ Monitor company assets and site activities to prevent loss, misuse or damage.
▸ Maintain accurate records of equipment and materials at the site.
▸ Report loss, damage, theft or suspected misuse of company assets immediately.
▸ Ensure company property is properly secured and accounted for.
▸ Conduct routine checks of the site and company assets and report any discrepancies.

5. Technical Support & Repairs
▸ Install, configure and support network, wireless broadband and Wi-Fi equipment.
▸ Install routers, switches, access points, antennas and other relevant network equipment.
▸ Conduct basic troubleshooting of customer and network-related technical faults.
▸ Perform network testing and troubleshooting using appropriate diagnostic tools.
▸ Carry out basic repairs, replacements and maintenance of faulty equipment where required.
▸ Support wireless network optimisation and performance improvements.
▸ Escalate complex technical issues to the appropriate technical team or supervisor where necessary.

6. Safety & Equipment Management
▸ Observe all electrical, health and safety requirements while performing field assignments.
▸ Ensure safe handling and installation of electrical and electronic equipment.
▸ Use appropriate personal protective equipment (PPE) where required.
▸ Ensure tools, equipment and materials assigned for field work are properly maintained and accounted for.
▸ Report damaged, faulty or unsafe equipment to management promptly.

7. Reporting & Documentation
▸ Prepare and submit timely reports on sales, site operations, customer activities and technical issues.
▸ Maintain accurate records of sales, customer activities, equipment and work completed.
▸ Document recurring technical or operational issues and report them to management.
▸ Provide timely updates to the Chief Operations Officer and Business Manager on significant technical, sales or operational issues.

QUALIFICATIONS & COMPETENCIES
Qualifications & Experience Technical Competencies Key Personal Competencies
▸ Diploma or Bachelor's Degree in Information Technology, Telecommunications, Computer Engineering, Electrical Engineering, Electronics Engineering or a related field.
▸ Professional certifications such as CCNA, MTCNA and/or Network+ will be an added advantage.
▸ At least 2 years of relevant experience in telecommunications, ISP operations, network installation or related technical environments.
▸ Practical experience with wireless broadband and Wi-Fi infrastructure is highly desirable.
▸ Experience in field-based installation and maintenance of network equipment will be an added advantage. ▸ Wireless networking.
▸ TCP/IP networking.
▸ Router and switch configuration.
▸ Network diagnostics and troubleshooting.
▸ RF signal testing.
▸ Hardware installation.
▸ Wireless broadband and Wi-Fi infrastructure.
▸ Basic electrical and electronic systems.
▸ Electrical safety and safe working practices.
▸ Strong sales and customer service orientation.
▸ Strong technical troubleshooting ability.
▸ Problem-solving skills.
▸ Attention to detail.
▸ Ability to work independently in the field.
▸ Good communication and customer service skills.
▸ Ability to work effectively under pressure.
▸ Strong commitment to safety and quality.
▸ Results and execution focus.
▸ Personal accountability and integrity.
Interested candidates should send CVs to vacancies@hrstudio.org