HOTEL MANAGER
Location: Mbarara District
Reports To: Proprietor / Directors

Job Summary
A Hotel seeks a proactive and customer-focused Hotel Manager to
oversee the daily operations of the hotel, restaurant, and bar. The successful candidate
will ensure excellent guest experiences, supervise staff, grow occupancy levels,
increase food and beverage sales, and promote the hotel within Mbarara, and
surrounding areas.
The ideal candidate should be capable of managing both operational and marketing
functions in a hands-on environment.

Key Duties and Responsibilities
Operations Management
 Manage the day-to-day operations of the hotel, restaurant, and bar.
 Ensure rooms, public areas, and facilities are clean, safe, and well-maintained.
 Oversee guest check-ins, check-outs, and reservations when necessary.
 Resolve guest complaints promptly and professionally.
 Ensure high standards of customer service at all times.

Staff Supervision
 Supervise and coordinate hotel staff including receptionists, housekeepers,
cooks, waiters, and security personnel.
 Prepare duty rosters and monitor staff attendance.
 Train staff on customer care, hygiene, and service standards.
 Maintain discipline and teamwork among employees.

Sales and Marketing
 Market the hotel to individuals, businesses, schools, churches, NGOs, and other
organizations.
 Build relationships with local companies and institutions for accommodation,
meetings, and events.
 Promote the restaurant and bar through local networking and social media.
 Develop and implement simple promotional campaigns to increase occupancy
and customer traffic.
 Manage the hotel’s social media pages and online listings.

Financial and Administrative Duties
 Monitor daily sales and expenses.
 Ensure proper cash handling and accountability.
 Prepare basic operational and sales reports for management.
 Monitor stock levels and coordinate purchases when required.

Qualifications
 Diploma or Degree in Hospitality Management, Business Administration,
Marketing, Tourism, or a related field.
 At least 2 years of experience in hotel, guest house, restaurant, or hospitality
management.
 Experience in customer service and staff supervision.
 Basic marketing and business development skills.
 Computer literacy, including Microsoft Office and social media platforms.

Skills and Competencies
 Strong leadership and interpersonal skills.
 Excellent customer service orientation.
 Good communication and organizational abilities.
 Ability to multitask and work independently.
 Sales-minded with strong networking skills.
 Honest, reliable, and results-oriented.

Key Performance Indicators (KPIs)
 Room occupancy levels.
 Restaurant and bar sales.
 Customer satisfaction and repeat business.
 Growth in corporate and group bookings.
 Staff performance and attendance.
 Cost control and operational efficiency.

Compensation
Salary: Negotiable based on qualifications and experience.
Performance incentives may be offered based on occupancy growth, revenue targets,
and customer satisfaction.

Interested candidates are advised to send CV to vacancies@hrstudio.org